Refund & Return Policy

Company Name: JM Skins (“Company”, “We”, “Us”, or “Our”)

We want you to be completely satisfied with your purchase. This Refund & Return Policy explains the terms under which returns, replacements, and refunds are accepted for electronic devices purchased from us.

1. Eligibility for Returns

1.1 Returns are accepted only under the following conditions:

  • The product is defective or damaged upon delivery.

  • The wrong product has been delivered.

  • The product does not match the description provided at the time of purchase.

1.2 Products will not be eligible for return or refund in the following cases:

  • Damage caused by misuse, mishandling, or unauthorized repairs.

  • Products returned without original packaging, accessories, or invoice.

  • Products damaged after successful delivery due to customer negligence.

2. Return Process

2.1 Customers must raise a return request within [X days, e.g., 7 days] of receiving the product.
2.2 To initiate a return, please contact us at:
[email protected] | 81999 19918
2.3 Products must be returned in their original packaging along with all accessories, manuals, and warranty cards.
2.4 Once the product is inspected and approved, a replacement or refund will be initiated.

3. Refunds

3.1 Approved refunds will be processed to the original mode of payment within [X working days, e.g., 7–10 business days].
3.2 In case of prepaid orders, the refund will be credited back to the payment method used.
3.3 Shipping and handling charges are non-refundable unless the return is due to our error.

4. Replacements

4.1 If a product is found defective or damaged, we will offer a replacement of the same item (subject to availability).
4.2 If replacement is not available, a full refund will be issued.

5. Cancellation Policy

5.1 Orders can be cancelled only before they are dispatched.
5.2 Once dispatched, orders cannot be cancelled but may be eligible for return as per this policy.

6. Contact Us

For any questions regarding returns or refunds, please contact:

[Company Name]
Email: [email protected]
Phone: 81999 19918